Services
Service portfolio for the entire project life cycle
As a full scope supplier of process instrumentation and engineered solutions KROHNE offers a broad range of services for maximum system availability and plant uptime. Based on a clear and consistent Service Level Agreement program with three different service levels, the modular service portfolio provides utmost flexibility and reliability for any customer requirement – ranging from standard pre- and after sales support to premium service options.
Standard pre-sales and after-sales services to optimise operation efficiency
Consultation services from the planning phase to engineering to final quotation and technical details
Assistance during commissioning, acceptance testing (FAT/SAT), plant audits and remote start-up support
Periodic inspection, system validation, calibration and on-site verification including environmental and metrological certification
Scheduled maintenance and field services, on-site assistance, and troubleshooting
Pre-sales support & consultancy
Services from planning and application engineering to configuration and advice on technical design specifications
Support during the planning phase
Application engineering and (pre-)sales support on-site, incl. applications consultancy and availability management
Online configuration tools and services
Advice on technical design specifications and quotation related technical queries
Calibration
Validation and adjustment services for measuring devices and metering solutions
From standard factory calibrations and special calibrations for custody transfer to extensive adjustments of measurement parameters
Certified KROHNE calibration facilities with many years of calibration experience
Test documentation with calibration certificates
Accredited calibrations available on request
Start-up & commissioning
Services for commissioning, acceptance testing and start-up support
Field services for seamless equipment start-up and system integration
100+ service locations dedicated for start-up and commissioning support on site
Product configuration and documentation during commissioning
On-site FAT/SAT support and assistance
On-site verification
Services for basic to in-depth verification of field devices
Increased measurement reliability through regular status checks of measuring devices
From virtual device testing without process interruption to comprehensive physical inline verification, including detailed test reports
Functional tests with the help of customised service tools using Bluetooth, DTMs or handhelds
Verification carried out by experienced and trained KROHNE service engineers
On-site service
Troubleshooting and optimisation services
Fast field support to solve process and instrumentation issues
On-site failure diagnostics and reporting
Efficient on-site repairs to reduce plant downtime
Check and optimisation of existing installations
Preventive maintenance
Product inspection services for long-term reliability of measurement instruments
Reduced operation and maintenance costs due to regular equipment check-ups
Performance evaluation for failure prevention, improved asset uptime and increased process safety
Standardised set of maintenance tasks performed by experienced KROHNE service engineers
International offshore support
Services for offshore environments
Comprehensive after-sales support for oil rigs and other offshore facilities
From commissioning to troubleshooting to verification of measurement instruments
Preventive maintenance services to ensure reliability and long-term stability of installed base
Dedicated team of offshore service engineers ensure quick response and on-site service to keep plant uptime
At KROHNE, we consider service as an essential cornerstone of being a full scope supplier. Alongside products and solutions, our services are a fundamental part of KROHNE’s business and customer relationship. Over many years, KROHNE has developed strong service capabilities to provide excellent support throughout the entire project lifecycle. In close cooperation with our customers, we developed a modular portfolio of value-adding services to ensure maximum efficiency from first planning to operation and maintenance.
KROHNE is committed to supporting customers with excellent pre- and after-sales services to guarantee the function of our high-quality products and solutions worldwide. Certified KROHNE owned companies as well as selected partners are organised in regional service hubs to provide our customers with excellent local technical support in more than 100 countries around the world – right in line with our service attitude “By your side, every step of the way”.
At KROHNE Malaysia, we don’t just deliver metering solutions. We empower our clients to reach new heights of precision and reliability. Trusted by leading oil and gas companies, our long-term service agreements are a testament to our commitment, ensuring that every measurement counts, every system performs, and every challenge is met with excellence.
Head of Service SEA Region